https://avvanta.com/network-status Outage notifications and other relevant announcements for the Avvanta Network. Limited to the 10 most recent events less than 30 days old. en-us Copyright 2026 2026-09-16T06:22:19+01:00 support@avvanta.com Avvanta NOC Notifications https://avvanta.com/network-status?pid=2664 Avvanta has identified a circuit issue impacting network bandwidth for the Avvanta network. We are engaged with our carrier for repair. Customers may experience increased latency, packet loss, or reduced bandwidth until this issue is resolved. This notice will be updated with more information as it becomes available. ****UPDATE 6:55 PM PDT: The upstream carrier who provides the affected circuit is currently investigating the situation. We will continue to work with them and update this notification with progress as their investigation continues. ****UPDATE 7:55 PM PDT: The upstream carrier who provides the affected circuit is has a Technician currently headed onsite to perform testing. We will continue to work with them and update this notification with progress as their investigation continues. ****UPDATE 8:55 PM PDT: The upstream carrier who provides the affected circuit has a Technician onsite and is currently performing light testing. We will continue to work with them and update this notification with progress as their investigation continues. ****UPDATE 9:42 PM PDT: The upstream carrier has identified an fiber break approx. 42km from the Seattle site and is working a resolution strategy. There is not ETR at this time. We will continue to work with them and update this notification with progress as their investigation continues. ****UPDATE 10:40 PM PDT: OTDR testing has confirmed a fiber cable break approximately 15.6 km from the Tacoma, WA site. Construction and fiber splice crews have been engaged and are onsite assessing the confirmed damage location, which aligns with a cable cut near the identified splice point. Repair activities are being coordinated, but a restoration estimate has not yet been confirmed. We will continue to work with them and update this notification with progress as their investigation continues. ****UPDATE 11:40 PM PDT: Construction and fiber splice crews are onsite at the confirmed damage location, which aligns with a cable cut near the identified splice point, and repair activities are underway. A restoration estimate has not yet been confirmed. We will continue to work with them and update this notification with progress as their investigation continues. ****UPDATE 12:40 AM PDT 9/16: Repair crews are onsite at the confirmed fiber cut location, and fiber splice repairs are underway following testing that isolated the cable break. Additional tracing was required after the initial inspection did not identify visible damage, allowing teams to confirm the correct repair location. A restoration estimate has not yet been confirmed. We will continue to work with the upstream carrier and update this notification with progress as their repair work continues. ****UPDATE 01:55 AM PDT 9/16: Repair crews are onsite at the confirmed fiber cut location, and fiber splice repairs are underway following testing that isolated the cable break. Additional tracing was required after the initial inspection did not identify visible damage, allowing teams to confirm the correct repair location. A restoration estimate has not yet been confirmed. We will continue to work with the upstream carrier and update this notification with progress as their repair work continues. ****UPDATE 03:10 AM PDT 9/16: Repair crews have confirmed the fiber cut location and are actively performing fiber splice repairs. After the initial inspection did not reveal visible damage, additional trace testing isolated the correct repair point. A subsequent field update confirmed that cut cables have been located and crews are verifying cable ownership before completing repairs. Customer impact remains limited to the existing outage, and no estimated restoration time is available yet. ****UPDATE 04:25 AM PDT 9/16: Repair crews have confirmed the fiber cut location and are actively performing fiber splice repairs. After the initial inspection did not reveal visible damage, additional trace testing isolated the correct repair point. A subsequent field update confirmed that cut cables have been located and crews are verifying cable ownership before completing repairs. Customer impact remains limited to the existing outage, and no estimated restoration time is available yet. ****UPDATE 05:30 AM PDT 9/16: Repair crews have confirmed the damaged fiber segment and are actively completing splice repairs. Field personnel located the damaged cable after additional trace testing isolated the correct repair location. Initial observations indicate the cable was intentionally cut and appeared to have been taped back together in an apparent attempt to conceal the damage. At this time, there is **no indication that the damage was caused by construction activity**, although the exact cause has not been officially confirmed. Repair work is continuing, and there is currently no confirmed estimated restoration time. Thank you, Avvanta https://avvanta.com/network-status?pid=2664 https://avvanta.com/network-status?pid=2659 ****UPDATE 12:01 AM PDT - Avvanta is starting multiple DNS and email updates and upgrades. Most systems are redundant and expected service impact should be limited. We will update this notification when the maintenance is complete. ****UPDATE 2:42 AM PDT - Maintenance has been completed. If you are experiencing issues outside the scope of this maintenance, please notify us at support@avvanta.com and (425) 818-6500. Thank you, Avvanta https://avvanta.com/network-status?pid=2659 https://avvanta.com/network-status?pid=2656 Avvanta will be conducting multiple updates and upgrades during this week's maintenance window on Thursday morning, Sep 10 starting at 12:01am PDT. DNS and email authentication may be impaired for numerous, brief periods lasting 5 to 10 minutes at a time. Most systems are redundant and expected service impact should be limited. This work is expected to take 2 to 4 hours. https://avvanta.com/network-status?pid=2656 https://avvanta.com/network-status?pid=2654 Starting on Tuesday, September 8th, 2026, the Westin Building will be transferring the utility service on the C-Electrical Riser transfer switch to a temporary line. This will place all of Avvanta's 20th floor data center on temporary power for up to 5 days while the transfer switch is replaced. The initial transfer is scheduled to begin at 10:00AM PDT on Tuesday, September 8th and the final transfer back is expected to be completed by 6:00pm on Monday, September 14th. This transfer is necessary to ensure proper operation of the building's electrical system. Avvanta's 20th floor data center will transfer to UPS power while the riser switch is moved. Avvanta does not expect any disruption of service for your equipment during this time. This notice is to remind all customers to make the necessary preparations (back-up computers, etc.) prior to the commencement of this testing in the case of an unexpected event. This maintenance is being conducted by the Westin Building. There is always the possibility of some unforeseen problem that could extend the maintenance period, or cause an unexpected disruption of service during this period. If you have any questions, or in the event that you experience an Internet service disruption during or after this period, please contact Avvanta support at (425) 818-6500, or by email at support@avvanta.com. Thank you for your continued support. Sincerely, Avvanta Communications Corp.. UPDATE 10:04 AM PT: The maintenance has started. UPDATE 11:35 AM PT: The maintenance has been postponed due to unforeseen challenges. This maintenance will be scheduled for a different date. https://avvanta.com/network-status?pid=2654 https://avvanta.com/network-status?pid=2643 Starting on Tuesday, September 8th, 2026, the Westin Building will be transferring the utility service on the C-Electrical Riser transfer switch to a temporary line. This will place all of Avvanta's 20th floor data center on temporary power for up to 5 days while the transfer switch is replaced. The initial transfer is scheduled to begin at 10:00AM PDT on Tuesday, September 8th and the final transfer back is expected to be completed by 6:00pm on Monday, September 14th. This transfer is necessary to ensure proper operation of the building's electrical system. Avvanta's 20th floor data center will transfer to UPS power while the riser switch is moved. Avvanta does not expect any disruption of service for your equipment during this time. This notice is to remind all customers to make the necessary preparations (back-up computers, etc.) prior to the commencement of this testing in the case of an unexpected event. This maintenance is being conducted by the Westin Building. There is always the possibility of some unforeseen problem that could extend the maintenance period, or cause an unexpected disruption of service during this period. If you have any questions, or in the event that you experience an Internet service disruption during or after this period, please contact Avvanta support at (425) 818-6500, or by email at support@avvanta.com. Thank you for your continued support. Sincerely, Avvanta Communications Corp.. https://avvanta.com/network-status?pid=2643